Privacy Policy
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VoiceFive, Inc. ("VoiceFive" or referred to as “we”, “us” or “our”), a comScore, Inc. company, is a professional market research company that conducts research projects with participants from around the world. In most cases, these participants take surveys to share their opinions with us. If you have been asked to take a VoiceFive survey, you will find the privacy policy related to that online survey project below.

VoiceFive also manages several market research panels. Each of these panels has its own website with a description of the panel, the type of research performed, and the sponsors of this research. For these panels, participants install research software onto their computer allowing their online browsing and purchasing behavior (including the content of all web pages) to be monitored. The Privacy Policies for these panels can be found at the respective panels’ web sites, a list of which can be found here.

VoiceFive Privacy Policy for Online Surveys


Choice/Opt Out

You can control your level of participation in VoiceFive, Inc.’s market research programs, along with other research programs that are operated by its affiliates.

To opt-out of receiving surveys and having VoiceFive market research programs associated with your browser, please click here. We will continue to count the fact that a browser came to a site, but that count will not be associated with your browser.

This opt-out will also prevent you from participating in market research programs from Full Circle Studies, Inc., an affiliate of VoiceFive, Inc. However, it is important that you understand that this opt-out is cookie based (i.e., a cookie must be on your computer to tell our systems that you have opted-out). So, if you delete, block or otherwise restrict cookies, this opt-out may not be effective. Additionally, because different computers and different Internet browsers all require their own version of the opt-out cookie, you need to perform this opt-out process on any computers and browsers that you want to be opted-out.

If you no longer wish to receive email invitations to participate in online surveys, please unsubscribe to these emails by clicking the link in the invitation.

Participation in Online Surveys

VoiceFive conducts its business in accordance with the following guiding principles:

1. All of the information collected in our surveys will only be used for research purposes and as otherwise described in this Privacy Policy.

2. We will never sell or otherwise transmit anyone's name or other personal information for the purpose of marketing or advertising to you.

3. We will use the personally identifiable information that we collect for the purpose of contacting participants in special circumstances, for example, prize winners in a sweepstakes draw, or when a person has provided permission for us to re-contact them for other purposes, such as to take part in a follow-up survey or to participate in another research panel or market research opportunity. VoiceFive complies with all applicable U.S. data gathering rules, including the Children's Online Privacy Protection Act (COPPA).

4. We will use the survey results only for market research purposes.

5. Our market research reports will not contain any personally identifiable information.

6. We take all commercially viable steps to physically protect the information that participants provide.

Other Ways Your Information May Be Used

In addition to using information we collect through the online surveys in the manners described above, we also use your information as necessary for the efficient conduct of our business. For example, from time to time, VoiceFive may use the services of third party organizations to perform certain services on our behalf. We may use such organizations to send postal mail and e-mail, analyze data, provide marketing assistance, and provide customer service. In such cases, these organizations will have access only to personal information needed to perform their functions, but are prohibited from using it for other purposes. We may also disclose your information as permitted or required by applicable law.

Correcting/Updating Personal Information

If you have submitted personal information that subsequently changes (such as e-mail address), you can Email us at support@voicefive.com and we will be happy to update this information for you.

Security

VoiceFive is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure, both online and offline. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities.

Personal information collected through this site or in online surveys may be stored and processed in Canada, the United States or any other country in which VoiceFive or its affiliates, subsidiaries or service providers maintain facilities. By providing us with your information, you consent to any such transfer of information outside of your country.

Are cookies used by your website or your application?

We may use our cookies or other methods to store or acquire data about you and to assist us in conducting occasional diagnostic tests to ensure that our system is functioning correctly. Please note that if you configure your browser not to accept cookies, you may not be able to participate in our programs.

VoiceFive also conducts surveys for third parties, and may drop cookies in support of those survey efforts. One such partner is Google. To opt-out of receiving VoiceFive studies on the Google Network, you can click here. If you choose to opt-out, a cookie will be placed on your computer that will prevent you from receiving other studies from VoiceFive while on the Google Network. However, if your browser does not accept cookies, or if you delete all of your cookies, then you may be presented with other studies from VoiceFive while on the Google Network. Additionally, this opt-out is only effective when you are using the Internet browser you were using when you opted-out.

Please note that you can view and delete these cookies using the features of your browser or by installing a third party tool, such as Ghostery, to view the cookies.

What are the other legal terms and conditions of participating in this program?

Governing Law: You agree that any dispute or claim arising out of this program or agreement shall be settled by binding arbitration in Fairfax County, Virginia under the American Arbitration Association Rules. The proceedings shall be conducted and all evidence shall be offered in the English language. Regardless of any law to the contrary, any claim against us must be filed within one year of the time such claim arose, otherwise such claim will be barred forever. We agree that regardless of any law to the contrary, that the arbitrator shall have no authority to award, punitive or exemplary damages against any party to this agreement.

Notwithstanding the above, we may apply to any court of competent jurisdiction for a temporary restraining order or other interim relief, as necessary without breach of this agreement and without abridgment of the powers of the arbitrator.

THIS AGREEMENT SHALL BE GOVERNED BY THE LAWS OF THE COMMONWEALTH OF VIRGINIA, WITHOUT REGARD TO CONFLICTS OF LAWS PROVISIONS AND SUCH LAW SHALL BE APPLIED BY THE ARBITRATOR TO THE MERITS OF ANY DISPUTE OR CLAIM. FOR ANY NON-ARBITRAL ACTION OR PROCEEDING ARISING OUT OF OR RELATED TO THIS PROGRAM OR THIS AGREEMENT, SOLE AND EXCLUSIVE JURISDICTION SHALL RESIDE WITH THE APPROPRIATE STATE COURT LOCATED IN FAIRFAX COUNTY, VIRGINIA OR FEDERAL COURT LOCATED IN ALEXANDRIA, VIRGINIA.

While this program is available on the Internet to international users, the program is and remains a U.S. offering and all use of the information collected is and shall remain subject to U.S. law and practice. International users must take this into account and should consult their local laws and independently determine whether participation is desired given these facts.

Third Party Rights: This agreement shall not create any rights or remedies in any parties other than the parties to the agreement and no person shall assert any rights as a third party beneficiary under this agreement.

Assignment: You may not assign this agreement or any rights or obligations under this agreement without our prior written approval. We reserve the right to assign this agreement, and its rights and obligations, to a third party without your prior consent, on the condition that the assignee agrees to be bound by the terms and conditions of this agreement.

Waiver: The failure of us to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision.

Severability: If any provision of this agreement is held to be unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable. In any event, the remaining provisions shall be enforced.

Indemnity: You agree to defend, indemnify and hold our company and our affiliates, officers, directors, and employees harmless from and against any and all claims, losses, damages, liabilities and costs including without limitation, reasonable attorney's fees, arising out of or relating to your breach of this Agreement or misuse of this program.

Disclaimers of Warranty: YOU ACKNOWLEDGE THAT THIS PROGRAM AND ALL SOFTWARE, CHANGES TO YOUR COMPUTER, FUNCTIONS, MATERIALS AND INFORMATION MADE AVAILABLE AS PART OF THIS PROGRAM ARE PROVIDED 'AS IS.' OUR COMPANY, ITS SERVICE PROVIDERS, AND AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

UNDER NO CIRCUMSTANCES WILL OUR COMPANY, ITS SERVICE PROVIDERS OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THE PROGRAM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES RESULTING IN ANY WAY FROM THIS PROGRAM. THE TERMS OF THIS SECTION WILL SURVIVE ANY TERMINATION OF THIS AGREEMENT. IN JURISDICTIONS WHICH RESTRICT LIMITATION OF LIABILITY OR DISCLAIMER OF WARRANTY PROVISIONS, OUR COMPANY'S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. THIS LIMITATION WILL APPLY REGARDLESS OF THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

VoiceFive, Inc., complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. VoiceFive, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view VoiceFive, Inc.’s certification, please visit http://export.gov/safeharbor/

Third Party Products and Services: We neither endorse nor accept responsibility for any third party materials accessed through the Internet.

ENTIRE AGREEMENT: This Agreement constitutes the entire agreement between sponsor and you with respect to the subject matter contained in the Agreement.

VoiceFive does not react to Do Not Track signals because there is no standard for how those signals are sent. This site may employ the ScorecardResearch service, and you may control your level of participation in ScorecardResearch’s market research programs by visiting here: http://www.scorecardresearch.com/preferences.aspx

This Agreement is effective as of December 19, 2013.

Whom can I contact if I have additional questions?

The program sponsor is VoiceFive, Inc. If you have any questions about the above Privacy Statement & User License Agreement, our practices or your interactions with this site and this program, you may contact the program sponsor at:

privacy@voicefive.com
Privacy Office
VoiceFive, Inc.
11950 Democracy Drive
Suite 600
Reston, VA 20190

For any support issues, please contact: support@voicefive.com.

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